Customer Care

Order Status

Check the status of an existing order via email

Sales Department

Contact our sales department to inquire about pricing or availability of the products we sell via email

Product Support

Contact product support if you need technical assistance with a product you have purchased from us. They can be reached via email

Safe Shopping Guarantee

The guarantees that every online transaction you make will be 100% safe. The uses SSL to secure customer credit card transactions.

Transactional Information

We make every effort to ensure that your purchase experience at The awsso is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.

The awsso switches to secure pages whenever credit card or personal information is required when submitting an order. To be sure you’re browsing secure pages, check your Web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://…) in the Web site address to indicate that you’re in a secure environment.

Pricing and Availability

The makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. We notify customers of backorders and out of stock items via email. Customers are notified of any order issues within one business day. Items shipped by DHL may take longer, depending on your location. Special and Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order. Prices for each product are listed on the site.

Shipping Rates and Policies

Visit the AWSSO webpage for shipping information.

Split Shipments

Your order may be split and divided between carriers and therefore have separate delivery dates for the following reasons:

  • You ordered more than one item, one of which is oversized and must be shipped via freight.
  • Your products are being shipped from different warehouses.

Payment Methods

The accepts Visa, Mastcard, Discover, and American Express as methods of payment. Orders can be placed online.

The logs IP/Host information and uses that information to track which pages our customers visit. The information is used solely for internal purposes to understand our site and business. The Faucet Depot does not share this information, period.

To contact our customer care department

1316 E Harvest Moon St
West Covina, CA 91792

* Please note we do not accept will call at this address.

Phone: +1 209-279-5999
Fax: +1 209-279-5999